FAQ

Please feel free to reach out to us at +91 9513310814 during our office hours from 8:30 AM to 6:00 PM, Monday to Sunday. Alternatively, you can also contact us via email at [email protected] for assistance.

1. Profile Confirmation Document – PANCARD
2. Current Address Proof – Aadhaar Card
3. Bank Statement ( Details)

To proceed, you must first apply for a PAN card through the appropriate issuing authority. Once you have obtained your PAN card, you can then apply for a loan on our platform.

To facilitate the verification and processing of your loan application on the Credit7 India platform, please provide a clear image of the original document and a selfie. Submission of the authentic KYC document is essential for the application process. Please note that without the original KYC copy, we will be unable to proceed with your loan application.

Customer Care number displayed on www.credit7.in is not a Toll Free Number

We are currently in the process of developing our mobile app, and you can find more information and clarification on our website at www.credit7.in

A credit score is a representation of a person’s credit profile, representing the creditworthiness of an individual. Lending institutions like Banks and Non-Banking Financial Companies use Credit Score to underwrite the Loan Application of the customer by determining the potential risk attached to the customer and thereby making an attempt to mitigate bad debt losses.

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1. Please access our website, www.credit7.in, by following the link provided on the same website, www.credit7.in
2. Register yourself via your phone number.
3. Fill in your basic information and upload your KYC documents
4. Select the loan amount and tenor of loan you want to apply for
5. After submitting your application, we will review it as soon as possible, during which time you may receive a call to verify the information. The results will be reviewed in the fastest 5 minutes, and we will notify you of the results by SMS and email
6. E-sign loan agreement after the approval
7. Upon successful e-signature, we will proceed with the disbursement and notify you through both SMS and email.

Salaried individuals or Self-Employed individuals with steady income verifiable through their bank account(s) are accepted in the Income category while applying for loan on Credit7 India.

No

Please check you have good internet connectivity on your mobile phone (try restarting your mobile phone as well). Also check in your phone settings and enable the mobile phone to take photo if the same has not been done or please share your selfie to [email protected]

Interest fee is paid to the lender on the Loan Repayment Date as per loan agreement executed between the borrower and the Lender. Even if the customer repays the loan early, the interest amount would be applicable for the tenure of the loan amount approved as a fee to close the loan early.

The interest will be computed according to the system-generated calculations. If the customer is unable to pay the loan for any reason on the due date, the customer will not be assessed any Interest past the due date of the loan repayment date as agreed in the loan agreement.

We have a cooling off period of 4 days in this period users can close their loan by paying only Loan amount and Processing fee.

Non-repayment of loan on the due date as per loan agreement will lead to your Credit7 score getting updated as a defaulter with credit rating entities. This will make it challenging to get access to future loans with other banks or financial institutions. Having a bad credit score could also lead to non-offering of job offers by Private Companies as the practice of checking an individual’s credit score before rolling out an offer is fast getting adopted by many companies. Also, you will be charged a late payment fee for each day you are late on your loan amount as per the below slabs.

UNPAID PRINCIPAL BALANCE AS ON DUE DATE

You will be given 2 days of grace period post the loan repayment date during which no Late Payment Fee will be charged. Post the grace period is over, a Late payment fee will be charged on a daily basis for a maximum of 30 days post grace period is over. However, at all times Credit7 India platform will work with the customer to engage and assist the customer to ensure the customer repays the applicable loan amount as per the loan agreement executed.

Mobile linked with Aadhaar is the mobile number that is updated in your Aadhaar. For verifying your address on Aadhar Card and e-signing the Loan Agreement, UIDAI will send you an OTP on this number.

The loan application’s processing time ranges from 12 to 24 hours, contingent on the details provided by the applicant.

Once the loan agreement has been executed, the approved loan amount will be disbursed within 24 hours.

The Loan Agreement is a legally binding agreement that has to be executed before availing of a Loan. The agreement is an indicator that once a loan is disbursed to you, you have agreed to pay back the entire amount with interest and other charges as indicated in the loan agreement.

While applying for the loan, we will request you to update your Bank account details which we will verify. After you e-sign the agreement, the loan amount will be transferred to your verified bank account.

While applying for the loan, we would have set up an auto-debit of your loan repayment amount from your verified bank account.(Skip the option if the auto-debit feature is not needed) In case you choose to pay off the loan early, you can click on the repayment tab on the Credit7 mobile app or website and make the payment using payment gateway using repayment methods: Debit Card, UPI, or Net banking.

You will be notified VIA SMS and email once the loan has been successfully closed. Additionally, details can be verified by logging to your credential on Сredit7 India Website

Yes, if the existing customer has no open loans with Credit7 India Platform, the customer can re-apply for another loan provided the customer meets all the applicable credit policies at the time of re-application of the new loan.

No. Any given time you can only have one active loan on Credit7 India Platform

Once the loan agreement has been executed using e-sign, the loan request cannot be cancelled. However, you can repay the loan early by paying the applicable Fee.

Verification of your current employment status by validating your official email-id or phone verification from your HR or a reference letter from your office would complete your current employment verification.

Credit7 India Platform offers loan services to customers meeting the below requirements:

1. The customer should be a Citizen of India
2. Age between 21 to 55 years old
3. Currently employed (and Self employed) or with a steady income
4. Should have valid email address and a mobile number
5. KYC Documents to validate Authenticity of profile and residence in India
6. Personal Bank account details and Net Banking details

Additionally, you should have a working webcam and an active internet connection to apply for a loan on Credit7 India website or mobile application.

Basis information shared while filling the loan application, KYC documents submitted, credit score, credit history, and the applicable credit policy of the Lending company, loan application underwriting is executed.

Credit7 India does not offer top-up loans.

Based on our Credit7 Policy, we are unable to approve your loan request at this time. However, you are welcome to submit a new loan application on our platform after a waiting period of 60 days from the date of your previous request’s rejection. We appreciate your understanding and look forward to assisting you in the future. If you have any questions or concerns, please feel free to contact our customer service team.

Once a loan agreement has been executed, and funds have been transferred to the customer’s bank account, it is legally prohibited to make any alterations to the loan terms.

For Salaried customers, Bank accounts indicating proof of salary for the last 3 months at the time of applying for the loan should be shared. For Self-employed customers, a bank statement indicating proof of income with cumulative transaction value each month for the last 3 months is minimum at INR 15,000 each should be shared.

To be eligible for a loan on the Credit7 India Platform, a minimum of three months’ worth of income is a requirement for the application.

Once a loan has been approved and the disbursement process has started, it can be challenging to change the bank account number to which the loan amount is being disbursed. This is because the disbursement process involves a series of checks and verifications to ensure the funds are directed to the correct and authorised account. We are currently in the process of developing this functionality)

We are currently in the process of developing this functionality

Yes, it can be changed. You can send an email at [email protected] or call the Customer care number of +91 9513310814 and request the change.

Yes, it can be changed. You can send an email at [email protected] or call the Customer care number of +91 9513310814 and request the change.

For the Auto-debit to be processed successfully, it is initiated one calendar day prior to the due date. Once the manual payment is made, required notification is sent for cancellation of Auto-Debit. If for any reason Auto-Debit is processed even after making the manual payment, please notify us at [email protected] or call us on +91 9513310814. We will process the refund amount within 1 to 2 business days.

I appreciate your inquiry, but currently, it is not possible to change your registered mobile number.

Once we receive your loan application, we will provide you with the specific details regarding the approved loan limit and tenure in accordance with our internal credit policy.